Lisa Shaffer, Executive Director

Lisa started her career in affordable housing in 2001 with the HomeOwnership Center, Inc., a sister agency of RCHA. She began in the role of Housing Counselor and in 2007 became the Loan Originator.

Lisa began working with RCHA in 2009 as an Occupancy Specialist in the Housing Choice Voucher (HCV) Program. In 2012, she was promoted to the Manager of the HCV Program, which includes the Family Self-Sufficiency Program and Section 8 to Home Ownership Program. She was a founding member of the Randolph County Coalition to End Homelessness and began managing a program for the homeless population in 2016.

Lisa is a 2000 graduate of West Virginia University, where she earned a Bachelor of Science degree in business administration.

Contact Lisa at lshaffer@rchawv.org or 304-460-4935.

Heather Croson, Chief Operating Officer

Heather manages the day-to-day operation of both RCHA and its partner organization, Highland Community Builders.  In addition to her operational duties and other ongoing projects, Heather manages sales and development at Highland Meadows, a single-family neighborhood in Elkins, the Rural Community Development Initiative Grant, housing development projects, and marketing & outreach for both RCHA and Highland Community Builders.

Heather has a bachelor’s degree in mathematics from East Stroudsburg University. Her experience includes operations management and underwriting in the life insurance brokerage field.

Contact Heather at hcroson@rchawv.org or 304-460-9280.

Lexi Taylor, Program Manager, Support Services

Lexi began her career with RCHA in 2021 as the Program Assistant for the Financial Opportunity Center. Since then, she has assisted with grant applications for all three major sources funding the Supportive Services Department and has overseen the implementation of multiple workforce training programs. Previously, she served as the Supportive Services Assistant Manager and the Interim Program Manager.

Contact Lexi at ltaylor@rchawv.org or 304-460-5415.

Courtney Lambert, Program Manager, YouthBuild

Courtney has a bachelor’s degree in communications, public relations, and sports and exercise psychology from West Virginia University. Her previous professional experience includes more than five years in career development, helping graduates find employment in the medical field.

Contact Courtney at clambert@rchawv.org or 304-460-9750.

Michelle Teter, Property Manager

Michelle joined RCHA as Assistant Property Manager in 2018 and was promoted to Property Manager in 2020. She oversees day-to-day operations of all rental properties owned by RCHA, HCB, and Woodlands Development Group, including maintenance and regulatory compliance.

Contact Michelle at mteter@rchawv.org or 304-460-4895.

Angie White, Section 8 Manager

Angie has been with RCHA since November 2001 as an Occupancy Specialist. She also has been a Family Self-Sufficiency Coordinator and a Homelessness Case Manager. Angie has served on the Board of Commissioners for the HomeOwnership Center. Angie and her family started their homeownership path with RCHA in February 1994 and moved into their home in December 1994.  Angie understands the process of achieving stability in housing and always advocates for the tenants.

Contact Angie at awhite@rchawv.org or 304-460-4935.